Introduction
This is the Privacy Policy of apps of HEYOS YAZILIM HİZMETLERİ TİCARET LİMİTED
ŞİRKETİ and its various & next versions (hereinafter collectively referred to as "us",
"we", or "our") and is incorporated into and is subject to our Terms of Use which can be
found at https://heyos.co/terms-of-use. In this Privacy Policy, we refer to our products and services as the
"Service". Please read on to learn more about our data handling practices. Your use of the Service
signifies that you agree with the terms of this Privacy Policy. If you do not agree with the terms of this
Privacy Policy, please do not use the Service.
Information we collect
When you install the Service on your device and register, personally identifiable
information about you may be collected during the download process for the Service (as requested during the
download process) and when you register with us. For registration, you are required to provide your your
email address, city location, gender, name, depending on the device(s) you are using on the Service. You may
also provide personally identifiable information, but that is optional. When you log in using your Facebook
account, we may collect additional information you make available to us (see "Your User Profile"
below).
In addition, when you install the Service on your device and register, you may will be asked to allow
us access to your address book. If you consent, we will have access to contact information in your address
book on the device you use for the Service (names, numbers, emails, and Facebook IDs, but not notes or other
personal information in your address book) and we will store them on our servers and use them to help you
use the Service, for example, by synchronizing your contacts between different devices you may want to use
with the Service.
We may also collect and gather non-personally identifiable information, such as certain profile
information including country of residence and preferences. In addition, we may collect and store
information about your and others’ usage of and interaction with the Service and our websites, including
matches, numbers of matches made by members, match durations, text messages, usage by geographies, device
and connection information, IP address, device capability, bandwidth, statistics on page views, network type
and traffic to and from our websites.
Our applications allows you to share text messages, photos, screenshots, videos and other
communications in the application with other users, and if you choose to do so your text messages, photos,
screenshots, videos and other communications will be stored on our servers. In addition, if you choose to
share these items with other users, we may not be able to remove them from our servers or make them
unavailable to anyone you have shared them with. Sending and sharing text messages, photos, screenshots,
videos or other communications in the application is your decision. By choosing to share that information,
you should understand that you may no longer be able to control how that information is used and that it may
become publicly available (depending in part on your actions or the actions of others with whom you have
shared the information). We are not responsible for any use or misuse of information you share. In addition,
in case your conversation partner reports your abusive behavior or language to us, then the conversation
information such as voices, screenshots or contents of conversation which has been stored only in your
partner's device may be transferred to our servers. Such transferred information will be processed by
us to ascertain the genuineness of the report and determine your penalty levels, if needed.
We may also collect and gather user contents (e.g., photos, screenshots, comments, and other
materials) that you create on the Service. Your photo can be taken by other users on our services, and If
they use capturing function provided by us, those photos can be stored and used for our services and 3rd
party’s service (e.g. Facebook, etc.). If you do not agree with all the terms of this Privacy Policy, please
do not use the Service. To complete a commerce transaction on shop, you will be requested to provide your
payment information, including your credit card number, card expiration date, CVV code, and billing address.
In that event, we will transmit your information securely directly to a third party vendor or merchant who
will collect such information in order to process and fulfill your purchase. We do not process or store your
payment information. However, we may store other information about your purchases made on the Service, which
may include the merchant’s name, the date, time and amount of the transaction and other behavioral
information.
We also collect error-reporting information if the Service crashes or hangs up so that we can
investigate the error and improve the stability of the Service for future releases. In general these reports
do not contain personally identifiable information, or only incidentally. As part of these error reports, we
receive information about the type and version of your device, the device identifier, the time the error
occurred, the feature being used and the state of the application when the error occurred. We do not use
this information for any purpose other than investigating and fixing the error.
Sharing of your information
We will not rent or sell your information to third parties without your consent,
except as noted in this Privacy Policy.
Parties with whom we may share your information:
- We may share User Content and your information (including but not limited to, information from
cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part
of the same group of companies that is part of, or that become part of that group ("Affiliates").
Affiliates may use this information to help provide, understand, and improve the Service (including by
providing analytics) and Affiliates' own services (including by providing you with better and more
relevant experiences). But these Affiliates will honor the choices you make about who can see your contents.
- We also may share your information as well as information from tools like cookies, log files, and
device identifiers and location data, with third-party organizations that help us provide the Service to you
("Service Providers"). Our Service Providers will be given access to your information as is
reasonably necessary to provide the Service under reasonable confidentiality terms.
- We may also share aggregate or anonymous information with third parties, including advertisers and
investors. For example, we may tell our advertisers the number of users our app receives. This information
does not contain any personal or personally identifiable information, and is used to develop content and
services that we hope you will find of interest.
- We may remove parts of data that can identify you and share anonymized data with other parties. We
may also combine your information with other information in a way that it is no longer associated with you
and share that aggregated information.
Parties with whom you may choose to share your User Content:
- Any information or content that you voluntarily disclose for posting to the Service, such as User
Content, becomes available to the public. With this feature, we can be protected from exhibitionism. Once
you have shared User Content or made it public, that User Content may be re-shared by others.
- If you remove information and contents (e.g. Screenshots, etc.) that you created on the Service,
copies may remain viewable in cached and archived pages of the Service, or if other Users or third parties
have copied or saved that information (e.g. Facebook, etc.).
How we use information we collect
We use or may disclose your personal information only as follows
- To verify
your identity;
- To connect you with others as enabled by the Service;
- To share your Profile
with others on the Service;
- To allow your use of certain features of the Service that may be offered
from time to time (such as Premium Services (see our Terms of Use));
- To show you the names of
persons you communicate with and to show your name to persons you communicate with on the Service;
-
To deliver to you any administrative notices, alerts and communications relevant to your use of the Service;
- To provide you with relevant content that you requested, using information that you allow us to
collect from you or that you provide to a social media provider with which your account is connected, such
as information regarding your and your contacts' respective locations;
- To contact you via
email, SMS or otherwise for the purpose of informing you about new products, services or promotions offered
by us (you can opt-out of such emails or SMS by sending an email to [email protected]);
- For internal
operations, including troubleshooting problems, data analysis, testing, research, improvements to the
Service, detecting and protecting against error, fraud or other illegal activity;
- When we have a
good faith belief that the law, any legal process, law enforcement, national security or issue of public
importance requires disclosure;
- To protect and defend our rights or property (including to enforce
our Terms of Use and other agreements); or
- In connection with a corporate transaction involving us,
such as the purchase or sale of a business unit, an acquisition, merger, sale of assets, or other similar
event.
Your user profile
The information you enter into your user profile (your “Profile”) may be shared with
your contacts. You control your Profile and you can access and modify your Profile from the application at
any time. In addition, if you register using your Facebook account (e.g. Facebook Connect), we may store
your Facebook ID and corresponding token on our servers and, if you give us your express consent, we will
have access to and may collect certain information that you make available on Facebook (for example, your
first and last names, email address, profile picture, your friend lists and birthdays). Your Profile is
available to other users of the Service who are connected to you on our applications. In addition, unless
you opt-out, your Profile is discoverable by other users, including by way of example in listings of
contacts that will include your proximity to other users. You may also “block out” any user in your contact
list from discovering your Profile at any time. In addition, we may pre-populate your Profile with certain
information such as your name and Facebook profile picture if you or your friends have logged onto the
Service using Facebook.
Data access and removal
You can always control what information you choose to share with us on the Service.
To do so, you can change your settings in the Service or in your mobile device. Alternatively, you can
remove the Service from your mobile device entirely.You can remove your data anytime you want. If you ask us
to delete your account, we will use commercially reasonable efforts to remove your data from our servers.Any
personally identifiable information that (i) you share in text messages, photos, videos or otherwise in or
through the application with other users, or (ii) submit on a blog, bulletin board or chat room on our
website or elsewhere, can be viewed and used by others, including to send you unsolicited messages or to
commit identity theft. We are not responsible for any use or misuse of your information that might result
from your disclosure of information.
Service providers
In certain instances, we may have contracts with third parties to provide products
and/or services in connection with the Service. In those cases, we may share your personal information with
our third-party service providers, but only in connection with providing the services to you. For example,
we may share your phone number or email with third party SMS and email providers to deliver the
authentication SMS or email to you when you register. We contractually require that these third parties use
your information solely to deliver SMS or email to you and to use appropriate security measures to protect
your information. In addition, certain servers are owned and hosted by third party service providers. This
Privacy Policy does not apply to the practices of third party service providers.
Third-Party AI Processing
Some features in our applications use third-party artificial intelligence ("AI")
service providers to deliver functionality such as image analysis, image generation, text recognition,
translation, or other AI-powered results.
When you use these features, the content you voluntarily submit (such as images, text, or prompts) may
be securely transmitted to external AI providers, including providers such as OpenAI, solely for the purpose
of generating the requested output.
We transmit only the content necessary to perform the requested feature. We do not transmit personal
account information such as your name, email address, contacts, device identifiers, or location data to
third-party AI providers.
AI processing occurs only after you provide explicit permission within the application. If you do not
grant permission, the AI feature will not be activated.
You may stop future AI processing at any time by not using AI-powered features. You may also request
deletion of your account and associated data in accordance with the "Data Access and Removal" section of
this Privacy Policy.
We require third-party AI providers to process data in accordance with applicable privacy and security
standards.
Outbound links
If you accessed a website, product or service provided by a third party, including
through the Service, such third party may also collect information about you. Please see the privacy
policies of each such third party for more information about how they use the information they collect. This
Privacy Policy does not apply to any exchange of information between you and any third party.
Opt-Out promotional communications
We allow you to choose not to receive promotional email messages and its service
providers. You may opt-out by following instructions in the message sent by us or its service providers on
how to unsubscribe from that particular mailing. You may also opt-out by contacting us at
[email protected].
Security
Protecting user privacy and personal information is a top priority for us. We make
substantial efforts to ensure the privacy of all personally identifiable information you provide to us.
Access to all personally identifiable information is restricted to those employees, contractors, agents and
third-party service providers who need to know that information in order to provide, operate, develop,
maintain, support or improve the Service. we use password protection, access logs, and system monitoring to
safeguard the confidentiality and security of all member information. In addition, due to the inherent
nature of the Internet and related technology, we do not guarantee the protection of information under our
control against loss, misuse or alteration.
Face or Facial data collection
All personal information is stored exclusively on your device. We do not share,
sell, or transfer your personal information to any third parties under any circumstances. To erase your
data, simply delete the app; this action is irreversible. In order to enhance our services and AI models, we
retain anonymized face or facial data up to 5 years, without any links to your identity, as a necessary part
of our service delivery. Safety and privacy are paramount to us. Should you decide to remove the app and any
photos generated by it, you can do so by deleting the app. Please be aware that all deletion actions are
permanent and cannot be undone once confirmed. Your account or specific models, all associated information
will be permanently purged from our system, ensuring your complete data removal.
Age
The Service is not directed to children under the age of thirteen (13) and we do not
knowingly collect personally identifiable information from children under the age of thirteen as part of the
Service. If we become aware that we have inadvertently received personally identifiable information from a
user under the age of thirteen as part of the Service, we will delete such information from our records. If
we change our practices in the future, we will obtain prior, verifiable parental consent before collecting
any personally identifiable information from children under the age of thirteen as part of the
Service.
Notification of changes
We reserve the right at our discretion to make changes to this Privacy Policy. You
may review updates to our Privacy Policy at any time via links on our website. You agree to accept
electronic communications and/or postings of a revised Privacy Policy on our website, and you agree that
such electronic communications or postings constitute notice to you of the Privacy Policy. We reserve the
right to modify this policy from time to time, so please review it frequently. If we make material changes
to this policy, we will notify you by publishing a revised Privacy Policy or by means of a notice on our
website, or as required by law. You agree to review the Privacy Policy periodically so that you are aware of
any modifications. You agree that your continued use of the Service after we publish a revised Privacy
Policy or provide a notice on our website constitutes your acceptance of the revised Privacy Policy. If you
do not agree with the terms of the Privacy Policy, you should not use the Service.
Your rights
If you wish to use any of the rights described below, you may contact us at any time
by emailing us at [email protected]. We process and answer your requests without undue delay and in any event
within one month of our receipt of the request unless a longer period is required due to the complexity of
the request. In this case, our response time can be up to three months in total as permitted by Article 12
of the GDPR.
1. Right to request access
You have the right to request access into the data that we are processing on you, see Article 15 of
the GDPR, including information about:
a. the purposes of the processing; the categories of personal
data concerned
b. the recipients or categories of recipient to whom the personal data have been or
will be disclosed
c. the envisaged period for which the personal data will be stored
Furthermore, you have the right to obtain a copy of the personal data undergoing processing. Please
note that the access may be restricted due to intellectual property or trade secrets.
2. The right to object
You have the right to object to our processing of your personal data on grounds relating to your
particular situation when the data are processed based on the balancing-of interest rule in Section 6(1)(f)
of the GDPR, see Article 21 of the GDPR. In this case, we will cease the processing unless there is
compelling legitimate grounds for the processing which override your interests, rights and freedoms or if
the processing is necessary for the establishment, exercise or defense of legal claims. You have the right
to object to our processing of your personal data for direct marketing purposes at any time. We will cease
the processing of your personal data for this purpose after the objection. Please note that if you exercise
this right, your user license to use the Service will cease automatically.
3. Right to rectification and erasure
You have the right to have inaccurate personal data rectified, see Article 16 of the GDPR.
Furthermore, you have the right to have your personal data erased where one of the following grounds
applies, see Article 17 of the GDPR:
a. the personal data are no longer necessary in relation to the purposes for which they were collected
or otherwise processed,
b. if you have withdrawn your consent and there are no other legal grounds for
the processing,
c. if you have objected to the processing and there are no overriding legitimate
grounds for the processing,
d. the personal data have to be erased for compliance with a legal
obligation in Union or Member State law,
e. the personal data have been unlawfully processed or the
personal data have been collected in relation to the offer of information society services.
Please note that your right to erasure may be limited if the data are necessary for compliance with a
legal obligation or for the establishment, exercise or defense of legal claims.
4. Right to withdraw consent
You have the right to obtain restriction of processing in certain circumstances, see Article 18 of the
GDPR. If you have the right to restriction, we will only process your data with your consent or for the
establishment, exercise or defense of a legal claim or to protect a person or important grounds of public
interest the right to withdraw consent. If we have asked for your consent to our processing of your data,
you have the right to withdraw your consent at any time, see Article 7 of the GDPR. If you withdraw your
consent, we will cease processing of the data for which you have withdrawn consent, unless we have a legal
obligation to keep some or parts of your data. Please note that if you withdraw your consent, your user
license to use the Services will cease automatically. The withdrawal of your consent does not affect the
lawfulness of processing based on your consent before its withdrawal.
5. The right to data portability
You have the right to receive the personal data you have provided us with which we process in a
structured, commonly used and machine-readable format and have the right to transmit those data to another
controller if the processing is based on consent or contract performance, see Article 20 of the GDPR.
Contant information
If you have any questions about this Privacy Policy, please contact us at
[email protected]. Any personally identifiable information provided in connection with inquiries related to
this Privacy Policy will be used solely for the purpose of responding to the inquiry and consistent with our
Privacy Policy.
Date
This privacy policy was posted on July 1, 2020.
